FAQ

Frequently Asked Questions

You can place your order anytime, although the order will only be produced or processed on the next business day.

You can email us at [email protected] or contact our Online Customer Support directly.

Yes, most products will be packed in individual packing bags. For fragile products, a packing box may be used.

Yes, please email your design and quantity at [email protected] or contact our Online Customer Support. We will quote you the price as soon as possible.

There is a unique discount code on every E-coupon. You can fill out your discount code on the checkout page.

Products will be produced within 3-5 days once the order is confirmed and then shipped out within one business day.

Sure. After our confirmation, we will arrange the refund and exchange as soon as possible. For details, please refer to Return Policy.

Sure, we will arrange for you, but you are responsible for all shipping costs. For details, please refer to Return Policy.

We accept Stripe and PayPal.

  • For Hong Kong, Macau and China: By Courier (SF-express) or By Post
  • Other countries: By Courier (UPS, DHL, FedEx)